Every interaction with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. A missed loan payment or a bill not paid on time could mean your customer was just forgetful or facing real financial difficulty.
Introducing Experian PowerCurve Customer Communications
PowerCurve® Customer Communications powered by TCN – our cloud-hosted contact centre – leverages the insights provided by Experian’s award-winning PowerCurve Collections to communicate individually with customers via their preferred channel at a time that matches their busy lifestyle. PowerCurve Customer Communications is also available as a standalone service.
It is designed with multi-channel communications (such as SMS, email, IVR and Virtual Dialler), productivity and efficiency in mind.
Powerful inbound, outbound and blended call flows with predictive dialling and customisable voice messaging.
Digital channels and analytics
Access to digital engagement channels and AI-powered speech analytics capabilities alongside more traditional methods that analyse each call to help agents have more productive conversations and meet compliance requirements.
Cloud hosted for quick set up and scales instantly as your business grows.
How PowerCurve Customer Communications can help
Improves agent productivity and reduces idle time
Enhanced customer experience with more productive conversations
Reduces the cost of collections and increases debt recovery
Cloud based for faster deployment and ROI
Real-time integration with PowerCurve Collections