Customers demand the right level of engagement. They have come to expect a seamless interaction with technology, allowing them to access the products and services they desire, when they want and how they want.
Introducing Experian PowerCurve AIVA for Collections
PowerCurve AIVA closes the communication gap with customers, providing businesses with the missing link between digitalisation and automation of the collector-debtor dialogue.
Through a 24/7 portal where customers can login and start a discussion with AIVA, they can quickly understand what their arrears are and take the necessary steps to manage their outstanding debt, all in real-time.
Multiple channels are supported and AIVA can simultaneously manage 1,000 customer conversations, providing a unique experience for each one in over 70 languages.
Benefits at a glance
Standardised, consistent responses eliminating errors
Best in class AI technology and fast response times
Multi-lingual with over 70 languages supported
Decreases operating costs by automating hundreds of concurrent conversations
Real-time integration with PowerCurve Collections