When recovering debts, you want to know that your efforts are being concentrated on those customers who need your help and provide the most efficient options to resolve their situation. Every interaction with a customer is an opportunity to strengthen the relationship, even when it comes to debt collection. Putting knowledge into action is critical to guiding an individualised collections process that helps you recover bad debt while preserving long-term customer relationships.
Our industry-leading debt collection and recovery management solutions help organisations to minimise bad debt and rehabilitate customers rapidly, to reduce attrition and maintain revenue streams for the future profitability.
An integrated collections solution that brings together customer insight and analytics to automate decisioning.
PowerCurve® Customer Assist
A cloud-based self-service web portal to automate processes for customers facing financial difficulty.
PowerCurve® Customer Communications
A cloud-hosted multi-channel contact centre to communicate individually with customers.
PowerCurve® AIVA for Collections
Our AI Virtual Assistant to automate multiple customer conversations.
Experian have a world class team. They use their experience and expertise to help build and deliver solutions that take the capability of our collections to the next level. I can’t imagine how much harder it would have been to navigate through the Covid-19 pandemic without this valued support and knowledge.
Experian is a company that delivers extremely well, shows innovation and continuously reinvests in technology, innovation and most of all people. There was excellent support during Covid-19, arguably with little disruption. The team has been excellent , have managed delivery, and have used Experian forums and best practice sharing to drive innovation for ANZ.
Experian is very collaborative and open to helping CBA with new projects that we are working on.