Every interaction with a customer is an opportunity to strengthen the relationship, even when it comes to debt collection. A missed loan payment or a bill not paid on time could mean your customer was just forgetful or they are facing real financial difficulty. Knowing the difference is important to deciding which is the fairest course of action to take. Putting that knowledge into action is even more critical.
Introducing Experian PowerCurve® Collections
Collections is complex and the ever-changing business and regulatory landscape are driving a consistent set of challenges. You need better ways to address these specific conditions. The future is a more data-driven approach to collections that relies on analytics-based actions tailored to individual customers based on a more accurate and complete view.
PowerCurve Collections unlocks the power of data and analytics to provide the guidance needed to personalise the collections process, effectively recovering debt whilst preserving long-term customer relationships.
It uses data from a range of sources to create an accurate view of the customer. It applies analytics and models to help determine the most appropriate contact time and channel executed using an integrated decision engine. With a modern user interface, software users can design and execute a strategy that is compliant and efficient.
Have a quick chat with us to see how PowerCurve Collections can benefit your business.
How PowerCurve Collections can help
Increase recoveries with targeted collections actions
Reduce collections costs with automated decisions and best practice collection techniques
Increase customer retention with high quality interactions through enhanced customer insight
Experian has provided great assistance and delivery of our hardship automation program in a very short timeframe. The team worked tirelessly to get the above portal up and running on time. I am hugely appreciative of this effort and the manner in which they engage with the ANZ team.
Experian is a valued partner and the support is there, particularly in adjusting PowerCurve Collections for a post Covid-19 world.
The Experian team has excellent follow up, and are responsive and professional.