Experian Tenancy Limited (formerly illion Tenancy Limited and Tenancy Information New Zealand Limited) has decided to close the Experian Tenancy service, including tenant checks and tenant lodgement services. The service will be wound down in an orderly way and will cease operation on 4 December 2026. We are contacting affected subscribers to explain what this means for them.
We are planning for the service to close by 4 December 2026.
Yes. Existing Experian Tenancy clients can continue using the service as normal until 4 December 2026.After the service closes new checks and reports will no longer be available, and clients will no longer be able to log in or use the service.
Yes. You can continue using the service as normal until 4 December 2026.
If you would like to keep copies of any reports or information you have generated through the service, we recommend you download and save them before 4 December 2026. Access will no longer be available after the service closes.
To help you prepare, you may wish to:
If you have a question about your subscription or billing, please contact Client Care AUNZ at clientcareaunz@experian.com and our team will assist you.
Experian will handle personal information in accordance with New Zealand Privacy Laws and its Privacy Policy. If you have any questions about how your personal information will be handled, please contact Client Care AUNZ at clientcareaunz@experian.com.
For any further questions, please contact Client Care AUNZ at clientcareaunz@experian.com.