Corrections Exchange
Refocus your business efforts on customer experience by eliminating manual, time-consuming compliance processes that demand customer involvement.
Simplify and quickly resolve your correction disputes
Meet your compliance obligations more efficiently with our industry solution for managing correction requests with Experian Corrections Exchange.
Experian Corrections Exchange is a widely adopted platform for handling customer requests to correct credit information. Developed in collaboration with a range of credit providers, the solution helps businesses meet legislative requirements while delivering better outcomes for customers.
Designed to govern and simplify the correction process, Corrections Exchange reduces compliance risk and boosts operational efficiency for your business.
Maintain a central registry of correction requests with single customer view and audit trail of activity
Enable your teams to manage case load against the legislated 30-day SLA
Exchange case information with other credit providers easily and securely
Communicate corrections to all CRBs via a single process, and receive responses to confirm outcomes
Access standard reporting for operational and compliance views of correction activity
Streamline communication workflow between organisations for fast case resolution and correction of information
Track and audit the status of cases against legislated SLAs