2022 Data Management Research

2022 Data Quality and Data Management

New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Global Data Management Research 2022

Global Data Management Research 2022

A rapidly transforming market relies on agility in data management


Organisations have rapidly adjusted to a new set of operating principles. The pandemic has had a systemic impact on consumer attitudes and behaviours, supply chain management and regulatory legislation to name but a few.


This year’s Data Management Research Report lifts the lid on organisations’ current attitudes towards their data assets and how ‘becoming data-driven’ can engender competitive agility and growth.




In this report you’ll discover:

  • How poor data is impacting organisations in 2022
  • How heightened data maturity is fuelling business success
  • How an agile data management program lies at the heart of being data driven
  • How improved data quality can build better customer relationships

The global economic marketplace has been irrevocably changed. How organisations face up to this challenge and utilise their data assets to drive effective business performance will determine success and failure in the years to come.


Complete your information below to download the report

Read full article


By Experian 02/22/2022


Related Articles

Mosaic Insights – City dwellers relocate to the Regions
Mosaic Insights – City dwellers relocate to the Regions

Mosaic has been refreshed for 2022, here’s some insight to what we saw: City dwellers are relocating to the regions.

Learn more
Mosaic – Raising the bar for consumer segmentation
Mosaic – Raising the bar for consumer segmentation

Mosaic has been refreshed for 2022. 99% household coverage and improved granularity including attributes such as property size and bedrooms.

Learn more
Retailers put their faith in customer data validation
Retailers put their faith in customer data validation

What is a customer data validation request, and how does it benefit retailers and ecommerce providers?

Learn more
  • Download Now
By providing your personal information you agree that we may collect and process it in accordance with our Privacy Statement.