Debt Collection

Proactively manage your collection portfolio to reduce costs and increase recovery 

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When recovering debts, you want to know that your efforts are being concentrated on those customers who need your help and provide the most efficient options to resolve their situation. Every interaction with a customer is an opportunity to strengthen the relationship, even when it comes to debt collection. Putting knowledge into action is critical to guiding an individualised collections process that helps you recover bad debt while preserving long-term customer relationships.

Our industry-leading debt collection and recovery management solutions help organisations to minimise bad debt and rehabilitate customers rapidly, to reduce attrition and maintain revenue streams for the future profitability.

How Experian can help

  • Enhanced decisioning with greater insights and analysis

    Enhanced decisioning with greater insights and analysis
  • Improved processes and automation for a better omnichannel customer experience

    Improved processes and automation for a better omnichannel customer experience
  • Account prioritisation and individualised customer approach

    Account prioritisation and individualised customer approach
  • Over 25 years of industry experience and leading collections solutions

    Over 25 years of industry experience and leading collections solutions
Featured Articles

Energy AustraliaJessica

Experian have a world class team. They use their experience and expertise to help build and deliver solutions that take the capability of our collections to the next level. I can't imagine how much harder it would have been to navigate through the Covid-19 pandemic without this valued support and knowledge.


Australia and New Zealand Banking GroupJason

Experian is a company that delivers extremely well, shows innovation and continuously reinvests in technology, innovation and most of all people. There was excellent support during Covid-19, arguably with little disruption. The team has been excellent , have managed delivery, and have used Experian forums and best practice sharing to drive innovation for ANZ.


Commonwealth Bank of AustraliaJohn

Experian is very collaborative and open to helping CBA with new projects that we are working on.

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