SETTING UP YOUR FREE TRIAL
I haven't received an activation email
My activation link has expired
Can I use my integration code on multiple pages?
What if my web page is not public?
Where can I find my web form's HTML code?
How do I know if my integration is working?
USING YOUR FREE TRIAL
When does my 14-day free trial start?
Do all validations count towards my 500 record limit?
Can I extend my trial, or get additional validations?
How do I purchase a licence to keep using the software beyond the trial?
SECURITY AND PERFORMANCE
Where are Experian Data Quality’s products hosted?
How does Experian Data Quality ensure the security of data during transmission?
Does Experian Data Quality store my data?
What is Experian Data Quality’s Service Level Agreement (SLA)?
What is the average response time for validations?
OTHER EXPERIAN DATA QUALITY SERVICES
Do you provide an API for your Email Validation service?
I have a list of emails to validate. Can I use this free trial?
Do you have other free trials?
Watch the video and learn how to register your validation free trial
In the video, you will be walked through the following simple steps:
- Starting your free trial
- Vetting
- Mapping the relevant fields in the tool
- Adding the completed web form to your site
- Using the free trial dashboard
- Support enquiries
Setting up your free trial
I haven't received an activation email
Check your inbox for emails from noreply.dataquality@experian.com. You can also request a new activation email. If you're still having issues, please give us a call on (64) 9 927 4611.
My activation link has expired
The activation link expires 90 days from the day it was sent to you. You can register for another free trial by using a different email address. If you need help please call us on (64) 9 927 4611.
What's the integration code?
The integration code is a unique code that we will provide to you. You will get access to this code once you complete the registration and activate your account. When this integration code is placed on your website and published, emails will start being validated in real-time.
Can I use my integration code on multiple pages?
Yes, as long as it’s for the same web form. For example, if you have a registration form on more than one page on your website, you can use your unique integration code in all the pages that contain this web form.
What if my web page is not public?
Not to worry, you can still integrate our real-time contact data validation. Simply paste your form’s HTML code instead of the URL and we’ll provide you with the unique integration code.
Where can I find my web form's HTML code?
Right-click on the web page containing your contact form and select “View page source” (or “View source”) from the menu. Copy and paste the code for your page and we’ll identify all the web forms on that page.
Alternatively, you can also copy the code for the web form you want to use, starting with the <form> and ending with the </form> tags.
Note: Your HTML code cannot exceed our 1MB limit. If your file is bigger than that, try pasting your form's HTML code only.
How do I know if my integration is working?
You can test if your integration is working from the dashboard by selecting the “Test integration” button. If you still have questions, please call us on (64) 9 927 4611.
Using your free trial
When does my 14-day free trial start?
The free trial starts from the day you activate your account. If you have registered but haven’t received an activation email, you can request a new activation email. If you’re still having issues, please give us a call on (64) 9 927 4611.
Do all validations count towards my 500 record limit?
No. If the record is identified as “unknown” by our validation service or the request has timed out, we will not deduct it from the 500 free trial limit. The limit is 500 for each data type i.e. 500 emails, 500 addresses, 500 phone numbers.
Can I extend my trial, or get additional validations?
Unfortunately, you can’t extend a free trial but you can either register for a new one or purchase a full version. In either case, if you have any questions, please call us on (64) 9 927 4611.
How do I purchase a licence to keep using the software beyond the trial?
Please call us on (64) 9 927 4611 to discuss pricing and licensing.
Security and Performance
Where are Experian Data Quality’s products hosted?
Experian hosts our products in Experian data centres in the United Kingdom, United States and Australia. Experian data centres contain hardware and operating systems supplied by, managed by, and supported by Experian IT Services (EITS) and Experian Data Quality.
How does Experian Data Quality ensure the security of data during transmission?
All data transmission is encrypted and uses HTTPS. It is secured for HTTPS via 128-bit SSL/TLS 2048-bit SHA2 certificates from a trusted Certificate Authority.
Does Experian Data Quality store my data?
Our products store data for 365 days from the date you first enter data into our system. Data is never shared or used for anything other than reviewing product performance, product accuracy, and delivering the service to customers. All data is encrypted at AES-128bit.
What is Experian Data Quality’s Service Level Agreement (SLA)?
The service availability target is 99.9 percent. This is measured monthly from outages monitored and tracked by Experian Data Quality, which occurs within the service hours over a calendar month. The service availability is calculated as follows:
(A – B)/A x 100 = % availability where:
A = Service Hours
B = Outage
The availability of the customer’s network is not included in the Service availability calculation above. Outages do not include the time when an internet service provider (ISP) is unresponsive or unable to be contacted to validate the email addresses as requested by the customer. Outages also exclude any planned maintenance.
What is the average response time for validations?
Response times can vary according to internet latency and network configuration. Most responses are less than 1 second as measured from the point when they hit Experian Data Quality’s servers to being returned to your application.
Other Experian Data Quality Services
Do you provide an API for the validation service?
Yes, we offer an API. At this time it is not available as a free trial, but you can learn more about how contact data validation API would work in your environment by calling us on (64) 9 927 4611.
I have a list of emails I would like to validate. Can I use this service?
The free trial service is intended for validating emails captured through web forms. To validate a list of up to 1 million emails you can use our bulk validation service. If you have more than 1 million records or other questions about validating a list of emails please call us on (64) 9 927 4611.
Do you offer free trials for other Experian Data Quality products?
Yes, most of our products can be trialled to help you determine whether they are a good fit for your organisation. If you are interested in trialling other Experian Data Quality products please call us on (64) 9 927 4611.