New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Consumer credit repayment vigilance urged after Federal Government sets 2017 deadline for greater data sharing

Consumer credit repayment vigilance urged after Federal Government sets 2017 deadline for greater data sharing
  • 2-year history of credit repayments may soon be shared with lenders assessing mortgage, credit card and loan applications

Wednesday 12 July 2017 – Australian credit bureau, Experian, is urging borrowers to keep a closer eye on their credit score and making credit repayments on time after the federal government set a new deadline for more detailed data sharing amongst lenders, which includes a borrower’s repayment history.


Along with a number of measures announced during this year’s Federal budget, Treasurer, The Hon Scott Morrison, announced that the Government will “legislate a mandatory comprehensive credit reporting regime if credit providers are not reporting at least 40 per cent of their data by the end of 2017,” as recommended by a Productivity Commission report.


The move to fast-track industry collaboration under the comprehensive credit reporting regime is expected to help borrowers with a strong track-record of making timely credit repayments be better recognised and will assist others to avoid entering into unmanageable levels of debt.


The government’s deadline is a significant incentive for change from the ‘negative’ system, where lenders are generally only sharing data about credit applications and defaults, and can’t see, for example, how consumers are meeting their monthly credit repayments.


Although the positive data isn’t yet being generally shared amongst credit providers, it is being shared by a number of credit providers with Australia’s credit bureaus, which is why all Australians need to be aware of what information will be shared and how it may impact their credit scores and future applications for credit.


A nationwide survey of more than 1,000 Australians commissioned by Experian in March 2017 found 66 per cent of respondents were unaware of the Comprehensive Credit Reporting regime and how it may impact their future credit applications, while 86 per cent incorrectly believe that paying their phone and utility bills on time improved their credit score.


Despite the lack of awareness, 70 per cent said they were supportive of sharing more data with credit providers, with 39 per cent supportive on condition their data is kept safe, 30 per cent wanting to negotiate lower interest rates based on their strong financial history and 29 per cent wanting responsible borrowers to be more easily recognised and approved for credit.


Experian Australia/NZ Managing Director, Suzanne Steele, said: “The Government’s decision to fasttrack the introduction of comprehensive credit reporting in support of the Productivity Commission, will ensure Australian borrowers see the benefits of their positive data being shared much sooner.”


“The changes will help credit providers better identify and evaluate who to provide credit to, based on a broader range of data. Positive data gives credit providers a much more comprehensive view of their customer’s financial situation, creating an environment to support their responsible lending decision around the level of debt the borrower could manage. This can help reduce the number of people who may default on a loan, increase competition among credit providers and potentially drive down many costs for all credit customers.”


“The transition to broad positive data sharing will impact borrowers in a number of ways, but importantly, credit providers in Australia will likely soon be assessing your credit repayment history.”


“Although as many as 80% of borrowers across Australia are likely to have been making their repayments on time, this new insight for lenders is why borrowers need to remain vigilant over their repayments, so they can continue to positively impact their credit scores in the future."


“From our experience in the 18 other countries where we operate a credit bureau, positive data sharing is a much fairer system. For example, positive data may help potential first home buyers who don’t have a long credit history, to be approved for finance, where previously they may have been declined.”


“Positive data sharing may also enable Australians with a stronger credit history to access more competitive deals and interest rates and will assist others to avoid entering into unmanageable levels of debt.”


Steele said Australians should check their credit report regularly and they can do this at any time free of charge by contacting Experian or by creating a free credit profile with Experian partners like which help consumers monitor their Experian credit score.

Read full article


By Experian 07/12/2017

Related Articles

E-commerce in APAC is thriving, and the risk of online fraud for consumers is rocketing
E-commerce in APAC is thriving, and the risk of online fraud for consumers is rocketing

Results from Experian’s Digital Consumer Insights 2018 report show that the demand for online convenience is linked to a heightened threat of fraud, with one in five consumers already falling…

Learn more
How data is helping disadvantaged Australians access credit
How data is helping disadvantaged Australians access credit

Andrew Black, Managing Director of Experian A/NZ   “Without a fridge, you can’t store fresh food. Without textbooks, kids can be left behind at school. And if you can’t afford…

Learn more
Experian expands ANZ leadership with two new senior appointments
Experian expands ANZ leadership with two new senior appointments

Australian credit bureau and the world’s leading information services company, Experian, has announced two senior appointments within its Australian and New Zealand Credit Services and Data Quality and Targeting businesses.

Learn more
  • Download Now