Customer Insight and Management

Comprehensive portfolio management reduces risk while maximizing profits

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Solutions for Principle Activities

Data and Tools to Manage Your Customers

Identify new opportunities, reach your most profitable customers, and establish best practices to manage relationships. Experian® offers a variety of tools, including data and portfolio management systems and reporting software, to help you gain a full view of your customers' credit activity and behavior so that you can market the right products at the right time to valued customers and decrease your liability with your risky customers.

Customer value management

We can help you to build a richer picture of your customers’ behaviour so you can predict and engineer how they behave in the future. Using internal and external data sources, our proven customer management tools allow you to tailor strategies to an individual and maximise the growth of your most profitable customers.

Portfolio management

If you need to understand your total risk exposure and customer value within your current portfolio. Through detailed analysis, we can show you not only where your most profitable customers are, but also how to find more of them.

Collections and debt management

Increasingly challenging market conditions have put entire industries under pressure to improve recovery rates and maximise profitability. As the macro economic environment continues to change, portfolios are coming under stress and delinquency levels continue to increase. We can help you to maximise the performance of your portfolio within this current climate.

Maketing Strategy and Consulting

We can help you to identify and target your best prospects with our unique data assets and unrivalled experience.

Email Marketing

We can make it easy for you to build data-driven, relevant and timely relationships with your customers. Experian is a trusted provider of online marketing services for organisations worldwide.

Consumer and Competitive Research Insight

Online competitive intelligence is essential to measure the performance of your own website as well as your competitors' websites. Experian Hitwise's unparalleled range of internet usage data is designed to help marketers better plan and report on a range of marketing programs, such as search marketing and online partnerships.

Consumer and Business Information

We can give you fast and easy access to an extensive range of up-to-date and accurate data about consumers and businesses accross a wide variety of industry sectors.

Data Integrity and Management

We can make it easy for you to improve the quality, integrity and consistency of your customer information. Our data enrichment and cleansing products and services will enable you to reduce costs, increase productivity and gain a deeper insight into your target markets.

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